1-2 business days on average
*except for the laser-cut personalized metal arts which could take 5-10 business days.

Our team doesn't work on weekends. Family time ;) So if you ordered on a Friday past 3pm PST or on a Saturday, please expect it to ship out by Tuesday or Wednesday. 

• For US orders, it takes around 3-5 business days but almost 90% of our packages gets delivered earlier than the estimated delivery date.
• For Canada, UK & EU: 5-10 business days
• Rest of the world: 7-14 business days

Kindly email us (support@sugarspring.co) within 3 hours while your order is still in production stage. Once the order has been shipped, we can no longer make any changes.

Here at Dorofora, we pride ourselves with our fast order processing and shipment. As soon as an order is placed, our amazing team will immediately prepare it for dispatch. Thus, we can only approve order cancellation requests within the first 3 hours after an order is placed. Just email us at support@dorofora.com or send us a message here.

Please note that our customer service team is only available during regular office hours, Monday through Friday (9am - 5pm Pacific Standard Time).
If you need assistance outside our office hours, please email support@dorofora.com or click here and we'll get back to you in no more than 12 hours.

You will receive an email with your tracking number and the courier information after the order has been made and shipped out!

To check the status of your order, please visit our Order Trackingpage.

Please follow these instructions:

1. Double-checking your mailbox (If owned).

2. Sometimes the order get delivered 1 or 2 days after the scheduled delivery. So we please ask you to be patient.

3. You can call the local post office with your tracking number and ask for a more detailed report on your order.